Liggat Repairs & Joinery
Terms & Conditions

Terms and Conditions

These terms and conditions apply to all jobs carried out by Adam Liggat trading as Liggat Repairs & Joinery.

These terms do not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.

Updated: 01.07.2026

Section 1 - General Conditions and Preparation

A. Estimates and Pricing

Estimates are valid for 14 days from the date of issue. This is due to fluctuating material prices, ensuring we provide you with the most accurate and fair cost. Estimates for larger projects, such as kitchen and bathroom renovations, as well as bespoke storage solutions, are provided subject to change. This is because certain elements both structural and non structural, including but not limited to; joist issues, unsafe or uneven flooring, uneven walls, plumbing and electrics may be concealed behind existing units or fixtures. Once these are removed and the working area is fully inspected, additional works may be required that were not visible during the initial assessment.

Please note that any amendments to, or the separation of, your estimation or quotation will also have implications on the price. If you require any changes to be made to an estimation or quotation, please raise them in writing before works are agreed upon.

Any work requested or required that falls outside the specific scope detailed in your estimate will be charged at an additional cost. If unforeseen issues arise or you request changes during the project, we will discuss the extra work with you before proceeding:

• If you require a formal cost for these additions, you must request an updated written estimate before the extra tasks begin.

• If you verbally agree to proceed with the additional work without requesting a formal cost, you are agreeing to the work being carried out and added to your final invoice. These unquoted additions will be billed automatically based on our standard rates for time and materials.

B. Customer Responsibility and Site Preparation

Prior to the agreed job start date, please ensure all areas where works are to be carried out are clear of all personal items and furniture.

If any personal belongings or furniture must be moved by us to start or complete the job at any point, an additional charge will automatically apply to cover the extra labour time required. 

For all jobs, dust levels will be kept to a minimum where possible, however due to the nature of the job it will be expected that dust will settle in the room. Please ensure you remove any valuable items to minimise dust settling on these items. We accept no liability for dust management on unprotected items.

For the safety of our team and your animals, please ensure all pets are kept clear of the work area and under control for the duration of the project. Liggat Repairs & Joinery assumes no responsibility for the welfare or safety of your pets.

If a pet causes an accident (including but not limited to trips, falls, or the dropping of tools/materials) or causes direct damage to our equipment or the products being installed, you will be held liable for the reasonable costs of repair or replacement. These costs, along with a £40 administration fee, will be added to your final invoice.

On-Site Tool & Equipment Storage: For multi-day or larger projects, we may leave tools and equipment on-site overnight to maximise working efficiency.

• It is the customer’s strict responsibility to ensure the property is fully locked and secure (all doors, windows, and gates) when our team is not on-site.

• In the event of a theft where no forced entry can be proven, our business insurance is invalidated. Therefore, if tools or equipment go missing due to a failure to secure the property, you may be held liable for the uninsured losses and replacement costs incurred by Liggat Repairs & Joinery.

Rented Accommodation: Work to be completed in rented accommodation requires the landlord's written approval. It is the responsibility of the tenant to ensure this approval is obtained. The tenant assumes full liability should written approval not be obtained prior to the work being carried out.

Flat Pack Assembly: For flat pack furniture assembly, a clear area of 3 metres by 3 metres is generally sufficient. Please endeavour to provide additional space where possible for larger items (such as double wardrobes).

C. Unforeseen Circumstances and Additional Works

As unforeseen circumstances are common in joinery jobs. Especially with kitchens, bathrooms, and bespoke storage solutions. The following applies to unexpected additional work:

• Any small, necessary tasks under the total value of £100 will be automatically completed if they are required to finish the main job. You will be notified of these, and they will be discussed with you prior to the additional work starting or upon the next site visit.

• Should a major unforeseen issue arise, we will pause work to discuss options and costs. Should you wish to cancel the job at this point, please refer to Section 7 - Cancellation Policy.

If I (Adam) need to leave the site at short notice due to an emergency or any other unforeseen circumstances, you will be notified, and you will not be charged for the time missed. I will endeavour to complete any uncompleted work within a timely manner and on alternative days that suit you.

D. Job Completion and Client Inspection

Upon completion of the job, I (Adam) will present the finished work for your inspection. If you have any concerns or notice any issues in the installed joinery that is not a result of natural material variations (e.g., wood grain or colour differences), please raise them at this time.

Section 2 - Material Deliveries and Scheduling

A. Material Storage and Responsibility

We are unable to store large items, such as kitchens, bathrooms, or large timber deliveries, off-site.

All materials, fixtures, and fittings must be delivered to and stored at the customer's property. It is the sole responsibility of the customer to ensure the safe storage of all delivered items and prevent damage occurring in their property prior to the agreed job start date.

Alternative Storage: If you are unable to store these items at your property, we can arrange an external storage facility near your address. All associated storage and additional transit costs will be charged directly to the client.

B. Delivery Delays and Scheduling

We strive to order all materials and supplier deliveries well in advance of your project start date. However, we are not responsible for delays caused by third-party suppliers or factors outside of our control.

To ensure efficient completion and avoid unnecessary interruptions, we must have all necessary materials on-site before we can commence work.

If a material delivery delay occurs that prevents us from starting the work, we will immediately inform you and work with you to reschedule the project at the earliest available date once all required materials have arrived.

Section 3 - Waste Disposal and Skip Hire

A. Waste Management Policy

We are not a waste disposal company. We can arrange for a third-party company to dispose of large project waste on your behalf. We will handle all the administrative work to ensure a smooth and hassle-free operation.

If you have any queries or would like to discuss skip hire arrangements, please contact us.

B. Skip Hire Usage Terms

Any hired skip is strictly for the disposal of waste generated by Liggat Repairs & Joinery during the contracted works.

There is strictly no waste to be added to the hired skip by the client or any other third party.

If waste is found to be added by the client or any third party, an additional fixed fee of £500 will be added to the final invoice. This fee covers the cost of arranging and hiring a secondary skip. You may contact us for a full list of items prohibited from disposal in standard construction skips.

C. Rubbish Removal Limits

Our capacity for rubbish disposal is limited. If you require waste related to the job to be removed (e.g., packaging or debris from items you have purchased for us to install), please contact us for a quote. We do not provide complimentary rubbish removal if the product, kitchen, or suite is supplied by the client.

Section 4 - Payment

An upfront payment is required to secure your booking slot and schedule your project with Liggat Repairs & Joinery. This payment allows us to source materials and allocate time in our diary. All scheduled start dates are provisional and may be subject to minor adjustments depending on trade schedules.

A. Total Upfront Payment

The total upfront payment consists of two parts, which will be combined in your estimate or quote:

1. The Material Cost: 100% of the total material costs. Paid in full to allow for sourcing and delivery.

2. The Labour Deposit: Calculated as a percentage of your total labour quote (see tier table below).

B. Booking Deposit (Due 60 Days Prior)

The way you pay depends entirely on how far in advance your project is scheduled:

Scenario A: Projects starting WITHIN 60 days

• You do not need to pay a separate booking deposit.

• The Total Upfront Payment (Labour Deposit + 100% Materials) is due in full within 5 days of receiving your estimate.

Scenario B: Projects starting MORE THAN 60 days in advance

• Step 1 (To Hold the Date): A flat £100 non-refundable Booking Deposit is due within 14 days of receipt of the estimate or quote to secure your slot in our diary.

• Step 2 (The Balance): The remainder of your Total Upfront Payment (Total Upfront Payment minus the £100 already paid) is due in full at least 60 days prior to your project's start date.

Example: If your Total Upfront Payment is £600 and you pay the £100 Booking Deposit to hold the date, your remaining balance due at the 60-day mark will be £500.

C. Final Payment

Payments made prior to the start of works will be deducted from the total project cost, provided in the estimate, before the final invoice is sent. Remaining balances for labour, plus any additional charges, are due following job completion, unless otherwise agreed in writing. All final invoices must be paid within 7 working days upon receipt. Late payments will incur a daily compounded interest rate of 0.033%, plus a £40 late administration fee.

D. Payment Methods and Reference

Bank transfer, card, or cash payments are accepted. For bank account details, please refer to the estimate or invoice document received.

Payments must use the document number as the payment reference. These are located at the top of the document, in the format of EST-1234 or INV-1234.

E. Failure to Pay & Late Fees

Failure to adhere to any payment terms, including material payment deadlines, may result in additional charges, postponement, or cancellation of the job. If work has already commenced, the customer may be liable for costs incurred up to that point.

Interest and fees will be applied in accordance with applicable law. Late payments will incur interest at a rate of 4% above the Bank of England base rate, calculated daily, plus a one-off £25 administration fee to cover recovery costs.

Section 5 - Warranty Period and Coverage

This warranty is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected by this warranty.

A. Warranty Period (Workmanship)

The duration of the workmanship warranty depends on the scope and value of the project.

A 6-month workmanship warranty is included as standard for all works carried out by Liggat Repairs & Joinery.

Large jobs, including but not limited to; kitchen and bathroom fittings, and bespoke storage solutions, with a labour charge over £2,000 are covered by an additional 6-month workmanship warranty.

B. What is Covered

The warranty covers rectification of faults arising within the warranty period, at no additional cost, where the fault is a direct result of:

• Any defect or fault in the workmanship carried out by Adam trading as Liggat Repairs & Joinery, as specified in your project estimate.

• Defects or faults in materials, fixtures, fittings, or products that were supplied by Liggat Repairs & Joinery only, including manufacturers’ defects.

C. What is Not Covered (Exclusions)

The warranty does not cover defects, faults, or damage including, but not limited to:

• Defects or faults in materials, fixtures, fittings, or products supplied by you (the client) or any other third party, including manufacturer defects.

• Damage caused by misuse, neglect, improper maintenance, accidental damage, or normal wear and tear.

• Any alterations, repairs, or modifications made by anyone other than Liggat Repairs & Joinery.

• Issues arising from circumstances beyond our control (e.g., subsidence, flooding, fire, or other force majeure events).

• Any consequential or indirect losses, costs, or damages.

In addition to the above, if a product or products are supplied by you (the client) for us to fit or install and are found to be defective or faulty, we will inform you. If you choose for us to proceed with the installation of the defective or faulty product, it will not be covered by our workmanship warranty.

Section 6 - Cancellation Policy

A. Statutory Right to Cancellation

This section applies if your contract with us was agreed off-premises or at a distance (e.g., online, by phone, or at your home without being requested by you).

• You have the right to cancel this contract within 14 calendar days from the day after the contract was entered into, without giving any reason.

• If you explicitly request that we begin the work within this 14-day cooling-off period and we proceed with the work, you acknowledge that you will lose your right to cancel under the Consumer Contracts Regulations 2013 once the work commences.

• The above 14-day cooling-off period does not apply to contracts for the supply of goods that are bespoke (made to your specifications) or clearly personalised (e.g., custom fitted work or bespoke products).

B. Cancellation Charges and Fees

Regardless of when the cancellation occurs, the following fees apply:

• If you cancel a contract agreed off-premises or at a distance, a £40 cancellation administrative fee will apply.

• You may also be liable for loss of profit caused by the cancellation (e.g., if we set aside time for your job that cannot be filled by alternative work).

If materials have already been ordered prior to your cancellation, your refund will be calculated as follows:

• Standard Materials: You will be refunded the cost of the materials minus a 30% supplier restocking and handling fee.

Bespoke / Custom Materials: Any materials made to your specific measurements or customised for your project are 100% non-refundable.

C. Cancellation After Work Has Commenced

Once preparation or physical work has commenced, the statutory right to cancel is lost. 

If you choose to cancel after work has started but before completion you will be required to pay for all labour and materials used up to the point of cancellation, including any costs associated with custom work and bespoke products as outlined in section 6-B.

Section 7 - Promotional Offers and Vouchers

From time to time, Liggat Repairs & Joinery may issue discretionary discount vouchers to our repeat customers, friends, and family. The following terms apply to all such offers:

• Vouchers apply strictly to labour costs only up to a maximum value of six hundred pounds. Discounts cannot be applied to material costs, delivery fees, skip hire, or any third-party expenses.

• Unless otherwise stated on the voucher, all codes are valid for a period of 7 months from the date of issue. The project must be booked and the deposit paid within this window.

• Vouchers are valid for a single transaction per household and cannot be reused across multiple projects. If a project includes more than one job, the discount voucher will be applied to the lowest priced job unless otherwise agreed.

• Only one voucher or promotional offer can be used per project. Vouchers cannot be combined with any other ongoing discounts or special rates.

• Vouchers have no cash value, are non-refundable, and cannot be exchanged for cash or credit.

• Liggat Repairs & Joinery reserves the right to withdraw or amend promotional offers at any time.

Section 8 - Data Protection

Any personal data provided to us will be processed in accordance with the UK General Data Protection Regulation (GDPR). We will only use your data for the purposes of fulfilling our contract with you and will not share it with third parties without your consent, except as required by law.

Please visit our privacy policy page for more details.